Frequently Asked Questions:                                            

How Can I Determine Whether I Need Orthotics?
Orthotics will provide protection and comfort for your feet even if no foot problems exist. Historically, custom made orthotics have been proven to correct imbalances such as flat feet or high arched feet. Orthotics can alleviate pain from foot, heel, arch, leg, knee or lower back pain.

If you are on your feet for extended periods of time orthotics can add comfort. Orthotics are also very useful in improving performance and enhancing comfort for athletes and can provide protection and comfort for seniors and diabetic foot conditions.

How do custom made orthotics differ from off the shelf insoles?
The off the shelf insoles are generally made from sponge and/or foam rubber materials. They will provide some shock absorption but very little biomechanical control or support. Our orthotics are made with only the highest quality medical grade materials. The foundation of the orthotic is a custom fitted shell manufactured with a thickness that is consistent with your type of activity and type of shoe. Special cushioning material is added to provide excellent shock absorption, comfort and protection.

Will orthotic eliminate all of my foot problems?
No, orthotics will help your feet function more efficiently and will allow for quicker healing. Orthotics will alleviate pain and prevent additional foot problems from developing.

Can I wear the same pair of orthotics in all of my shoes?
Probably not. Our "Active" product will fit in most general purpose walking and athletic shoes. They may not fit into your dress shoes due to their construction. The "Dress" orthotic is made with far less "bulk" (thickness) and is designed for low profile dress and casual shoes.

What is CustomLab's guarantee?
All of our products are covered by a 100% money back guarantee for the first
30 days. The total warranty period is 3 months.

How do I take the impression of my feet?
Enclosed in your casting kit are clear instructions for taking an accurate
impression of your feet.

Can I order a second pair at a later date?
Yes, you can order a second pair of orthotics within 3 months of delivery of your first pair and pay only $65.99. You will not have to recast your feet and we will pay all freight. If you order a second pair of orthotics after the 3-month period, you will have to go through the entire casting process once again and pay $99.99 plus $12.95 for shipping and handling.

Do I have to pay to mail my kit?
NO, the $12.95 for shipping and handling covers all of the freight costs. The US
Postal service label in the kit is pre-paid by CustomLab.